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VRM mojo Down Under
I’m still de-compressing from a week in Sydney, Canberra and Melbourne, where I had my mind blown by all the VRM energy gathering there and in New Zealand. In Sydney, Flamingo hosted a consortium of...
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Market intelligence that flows both ways
This post is about creating a whole new customer-company relationship system, based in what Jon Udell and Phil Windley call The Internet of My Things. This system opens up a boundless frontier of...
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VRooMy developments
Youstice is a new VRM company focused on mediating disputes online. Says the home page, “We help customers and retailers resolve shopping issues quickly and effectively.” Here’s the customer side (shop...
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VRM early June rundown
Cozy Cloud, an open source personal cloud (and therefore VRM) company based in France, just raised a million bucks. Nice work! MyWave, a New Zealand-based VRM/CMR (Customer Managed Relationship)...
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VRM is as distributed as humanity
VRM is for the individual human beings we call customers. While human beings form collective groups — families, teams, parishes, parties — what makes each of us most human is our individuality — and...
View Article#TakeBackControl with #VRM
That’s a big part of what tonight’s Respect Network launch here in London is about. I’ll be speaking briefly tonight at the event and giving the opening keynote at the Immersion Day that will follow...
View Article#VRM and the OpenNotice Legal Hackathon
The OpenNotice Legal Hackathon is happening now: 12 July 2014. Go to that link and click on various links there to see the live video, participate via IRC and other fun stuff. It’s multinational. Our...
View ArticleA partial VRM FAQ
I want to do two things here. One is to get going on a long-form FAQ for ProjectVRM. The other is to address some of the questions about VRM that have come up, both on the ProjectVRM list, and on the...
View ArticleLive blogging #Smalldata NYC
I’m at SmallData NYC, hosted by Mozilla. What I’m writing here is not a report on the event (which will be up on the Web for all to see, soon enough), but rather my own #VRM-based riffs on what the...
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Cluetrain’s One Clue
Most people reading The Cluetrain Manifesto go straight to its 95 Theses, and usually quote the top one. I won’t mention it, because I would rather focus on Cluetrain’s main clue, which most people...
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Apple HealthKit and VRM
With iOS8, Apple is releasing a pile of new capabilities for developers, such as HomeKit, CarPlay, Family Sharing and HealthKit. These don’t just bring new stuff to your iPhone and iPad. Start digging...
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Getting Respect
Respect Network (@RespectConnect) is a new kind of corporate animal: a for-profit company that is also a collection of developers and other interested parties (including nonprofits) gathered around...
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Learning from bad @TWC #CX
Here in New York City, Time Warner Cable is down. (I’m getting on over my mobile phone’s T-Mobile data connection.) According to DownDetector, TWC is also down in a lot of places: This is a developing...
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State of the VRooM, 2014
As of today, ProjectVRM is eight years old. So now seems like a good time for a comprehensive (or at least long) report on what we’ve been doing all this time, how we’ve been doing it, and what we’ve...
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Loose links float ships
Closing a bunch of open tabs. Here goes: VRooMy news HACKMIT – Oct 4-5 (a weekend of hacking) Geraldine McBride (of MyWave) on corporate governance (and the importance of customer-centricity)...
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Why double-entry bookkeeping is actually cool
The subject of double-entry bookkeeping has entered the ProjectVRM conversation. As it happens I have some source material for that conversation, in the form of a chapter of The Intention Economy that...
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Today’s VRooMy Links
(2) @dsearls/VRooMers on Twitter Technarium e-Patient Dave: How early should patient voices be heard in the research process? Path Talk lets you text businesses instead of calling, and it actually...
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VRM+CRM at IIW
Four years and a few months ago, CRM Magazine devoted much of its May issue to VRM. That’s the cover there on the right. It was way ahead of its time. Same goes for ProjectVRM, which started four years...
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Weekend Linklings
Events VRM Day 2014b- Eventbrite. 41 have registered. Room for 50. Better hurry. Internet Identity Workshop XIX #19 – 2014b- Eventbrite. Come for VRM Day, stay for IIW. Politics and governance, aka...
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#VRM Tweetings
Here’s a pile of #VRM tweets. One of these days I’ll find the least crufty way to copy and paste them (or whatever works best). Recommendations welcome. Crypt Ghost Be So @stopthecyborgs 2h2 hours...
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